Online Shopping Makes UK Consumers Happy – 98% said they were satisfied with their most recent…
Tag: Call Centre
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s…
IMImobile Contract for Digital Contact Centre Optimisation
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation IMImobile, a cloud communications software…
NICE Accelerates Voice of Customer with VoC Offering
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering The NICE Satmetrix solution allows…
Virgin Media: Closure of Gateshead Contact Centre?
One hundred jobs at risk at the Virgin Media contact centre in Gateshead Contact Centre Staff…
From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Concentrix Opens State-of-the-Art Contact Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft.…
Setting Out On A Proactive Engagement Journey
Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…
Foehn Redefines Cloud Phone Systems Management
Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo Easy-to-use cloud phone system reduces the…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Survey: Customer Service Expectations & Preferences
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest…
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
Who Can you Really Trust with your Contact Centre Tech?
Trust is a rare commodity in these days of ‘fake news’, dodgy diesel emissions and less-than-honest…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
Syntec DTMF Payment Solution For Contact Centres
Syntec – CardEasy – DTMF payment solution for contact centres and call recording Using CardEasy, your…
Dunelm Create 30 Jobs at Radcliffe Contact Centre
Dunelm announce the creation of 30 new jobs at Contact centre in Radcliffe The homeware retailer…