New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service…
Tag: Call Centre
Yello a Full Service Contact Centre Firm Launches on Isle of Man
Yello will offer services tailored to the betting and gaming sector – A new contact centre…
Birmingham Energy Savers Open New Contact Centre
A partnership between Birmingham City Council and Carillion Services that has created 24 new jobs in…
BT Sport Creates Contact Centre Jobs across 8 sites
It has been reported that BT are to create 400 jobs across the UK following the…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…
Npower – Hull contact centre shows its support for Red Nose Day
Npower’s Bridge House call centre in Hull is delighted to announce its support for Comic Relief’s…
Eishtec – Job boost at Waterford Contact Centre
Eishtec Job Boost -It has been reported that Waterford based outsourcer Eishtec are to recruit an…
Shop Direct axe 300 staff at Worcester contact centre
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told…
BT on Recruitment Drive at Accrington Contact Centre
It has been reported that BT are on a recruitment drive at it’s Accrington site with…
LBM Holdings sold to Stream Global Services
LBM Holdings, who employ 1,300 staff across their head office in Altrincham and their sites in…
Storacall Call Recording Systems
Storacall Voice Systems Ltd have announced a strategic and technical partnership with Rostrvm Solutions Ltd the…
Carphone Warehouse Outsources to Capita
Capita have announced that it has signed a contract with Carphone Warehouse to support all aspects…
Lloyds Banking Group Close Motherwell Contact Centre
After the announcement of the Closure of Lloyd’s Motherwell contact centre with the transfer to its…
Enghouse Interactive says Weatherproof Your Contact Centre
Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK…