Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo
Easy-to-use cloud phone system reduces the burden on contact centre IT & business managers with intuitive controls and ‘drag and drop’ dial plan functionality
Foehn, the award-winning provider of cloud communications technology, has launched Voxivo, a new cloud phone system.
Voxivo’s design simplicity and innovative interface transforms crucial but often over-looked aspects of staff productivity amongst businesses of all sizes, by giving IT or business managers and employees alike easy control of key phone system management tasks that were previously denied to them.
With its highly-attractive and easy-to-use phone system interface, Voxivo marks a break with the uninspiring and over-complicated UK office phone set-ups of the past. It empowers companies to take administrative control of phone system performance, workflows and device configuration, removing the need to rely on third-party telecoms service providers, and enabling companies’ in-house IT managers or business managers that increasingly need to make ‘on the spot’ phone system changes or add new extensions, to ensure employee responsiveness and the best customer experience.
Voxivo’s intuitive interface helps IT managers, team supervisors and employees alike save time that is otherwise lost on a daily basis in seeking technical assistance from third party suppliers for ‘non-technical’ but nevertheless vital phone system changes.
Through the Voxivo interface’s clear graphics and ‘drag and drop’ system change options, businesses will achieve ‘breakthrough’ administrative capabilities, including:
• A supervisor portal enabling IT managers or team leaders to set up or revise call plans and add users, better matching campaign requirements, staffing levels and team skill sets to fast-changing customer demand.
• An individual user portal lets team members or customer agents track their call history, make their own time-saving changes in an instant, such as twinning their office phone with their mobile or changing voicemail settings.
• Clear graphics-based reporting enables department heads and team leaders to instantly review performance and make changes to dial plans / staffing.
UK companies’ lack of phone system flexibility and frequent supplier ‘lock-in’ has long resulted in demotivated system users and prolonged customer response times, at both large and small firms. Over the longer term, many firms are unable to get optimum value and agility from their communications technology investments.
James Passingham, CTO at Foehn, explains:
“We have redefined the cloud communications experience. We’ve seen the industry offering reiterations of uninspiring telephony platforms that are unintuitive and convoluted for technical and business teams.”
“At Foehn we believe in doing things differently, so customers can reclaim control of their cloud phone system without needing technical help for administrative changes. We also believe administrators should empower staff to be able to control their communications. For this to happen we used our expertise of open source and created a visual cloud phone system. We call it Voxivo.”
“Voxivo is a game changer. It provides a new perspective on business communications that empowers companies. This removes the headache for IT managers and gives agility to business teams who need to operate quickly and efficiently.”
Voxivo also features Foehn’s transparent pricing guarantee with no hidden costs for extra features. In addition, because it draws on open source technologies, it brings a more flexible approach to companies’ future phone system development and integration as well as avoiding the upheaval and down-time involved in upgrading to next-version proprietary phone systems. Voxivo sits on Foehn’s robust platform infrastructure with an industry leading service uptime. Its highly resilient and scalable architecture is located across several data centres and Foehn proactively monitors and manages quality of service across their entire network.
Foehn are an award-winning provider of cloud communications technology, delivering cloud phone systems and contact centre solutions to the private and public sectors since 2000.