Outsourced Contact Centres: 7 challenges and solutions

Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…

Webinar: Put a Stop to Fraud with Aspect Verify

Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud…

NICE: Be a Quality Management Superhero

Be a Quality Management Superhero Arm yourself with an upgrade to NICE Quality Central and lead…

UK CX Worsening as Social Media Performance Slumps

UK customer experience worsening as social media performance slumps Eptica research finds top brands successfully answer…

The Intraday Story – Four Reasons to Think Again about Real-Time

The Intraday Story – Four Reasons to Think Again about Real-Time  Paddy Coleman at QStory takes…

Business Systems – Call Quality Monitoring Webinar – 2017

Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how…

White Paper: Extracting Calls from Old Call Recorders Checklist

Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business…

White Paper: Cloud-based Technology in Contact Centres

7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants…

Puzzel in Gartner Magic Quadrant for Contact Centre as a Service

A Consistent Challenger – Puzzel included in Gartner’s Magic Quadrant for Contact Centre as a Service,…

70% of Contact Centres Still Read Sensitive Data Aloud

70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks…

Liquid Voice Expands International Operations

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the appointment…

Think Speech Analytics is too expensive? Think Again!

We are truly in the age of the customer is king. With technology an integral part…

Aspect Verify: Use Mobile Insight to Improve Trust

Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud…

Ventrica Opens Second Contact Centre Site in Southend

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design  – new…

Aeriandi Add Recognition to Suite of PCI Voice Services

Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice…

The Scary Truth of Customer Security in the Contact Centre

Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…

Serenova Acquires TelStrat to Accelerate Performance & Drive Engagement

Addition of workforce optimisation strengthens Serenova’s robust portfolio of contact centre solutions Serenova, the most globally…

Teleperformance Company of Year Award Contact Centre Industry

Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in…

Aspect Software Appoints Tom Davies as Senior VP Cloud Operations

Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations –  Davies joins Aspect…

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