CardEasy wins ‘PCI Award for Excellence’ Award

CardEasy wins third ‘PCI Award for Excellence’ in a row for its successful deployment with global brands

Syntec won its third consecutive PCI Award for Excellence at this year’s ceremony in London for its CardEasy ‘keypad payment by phone’ system, in recognition of its global secure phone payments solution.

The PCI Awards for Excellence recognise and honour the industry’s most outstanding examples of best practice in payment security and PCI DSS projects and implementations.

CardEasy is Syntec’s patented PCI DSS solution for ‘cardholder not present’ phone payments and for de-scoping call centres from PCI DSS regulations and controls, as well as helping merchants with their GDPR compliance needs in this environment.

CardEasy works in mid-conversation between the customer and agent, allowing the paying customer to key in their card details on their touchtone (DTMF) phone handset, whilst remaining connected to the call centre agent conversation throughout. CardEasy also works as a customer self-service (IVR-automated) system and is developed and fully supported by Syntec, a PCI DSS level 1 service provider, Visa Merchant Agent and participating member organization of the global PCI Security Standards Council.

CardEasy de-scopes call centres from PCI DSS regulations and controls by preventing agents from hearing or seeing the sensitive payment card numbers, automatically blocking them from call & screen recordings and preventing them from entering the contact centre’s systems and networks – so they are no longer available to be seen, heard, stored or compromised.

James Campbell, one of the founders of Syntec commented

“I’m very proud that Syntec has been recognised for the third year in a row with this PCI Excellence Award, for case studies of our work resolving PCI DSS in the contact centres of global brands such as Locus Telecommunications, Staples and a huge direct-sell international cosmetics firm.

Our CardEasy ‘keypad payment by phone’ system is now being adopted worldwide because of its flexibility of deployment and the improvements it makes to customer experience, as well as keeping payment card data out of the merchant’s contact centre environment to improve payment security”

The system is available in Syntec network-hosted and hybrid premise-based versions, supporting both SIP, ISDN or any mix of the two. With SIP-based telephony, a fully cloud-based variant removes the need for any premise-based equipment. All versions use the CardEasy cloud for their PSP connections and the hybrid and cloud options work with the client’s existing telephony provider.

Pre-integration with all the leading payment gateways means that CardEasy can be deployed by merchants without any need for changing existing systems, telephony or working methods. The customer/call centre agent experience is also enhanced, by improving trust and also shortening calls by removing the need for the customer to read out their numbers for the agent to take down and enter.


Additional Information

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