TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise
250 new customer care and omnichannel interaction management associate positions soon available to support local economy
TTEC Holdings, Inc, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announce that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months.
The company views the Athens market as a prime option for providing customer experience services including customer care and support. The local market provides a rich candidate pool, with a highly-educated and multi-lingual workforce, and provides commercially attractive location availability. With excellent English, German, Italian and Spanish speakers who bring European dialect capability, these individuals will provide personalised and connected customer experiences for the company’s client programmes originating in Europe and around the world.
Marty DeGhetto, Chief Operating Officer, Executive Vice President – TTEC Engage, TTEC said,
“Athens provides an excellent market opportunity for TTEC operations,” “With readily available and talent-rich personnel resources, we’re excited to create a local management team and begin hiring our newest brand ambassadors to deliver customer experience excellence.”
TTEC anticipates creating up to 250 jobs in Athens with the potential for further expansion in the market. The company is actively hiring customer experience associates to support an existing client programme, along with other key support positions. Employees will benefit from the opportunity to support a global company, potential career advancement, competitive pay, exciting employee rewards and bonuses and an interactive work environment.
The company appreciates the support in services offered by OTE Group – Cosmote e-Value and Invest Greece in establishing TTEC’s operations in Athens and looks forward to celebrating with a community grand opening this spring.
TTEC Holdings, Inc. is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.