ttec eBook: Don’t Fear Bots in Your Contact Centre

EBook Download – Don’t Fear Bots in Your Contact Centre

For most industries, it’s not a question of if, but when will artificially intelligent bots be integrated into the workforce. At the same time, the human touch is more important than ever.

While bots can work faster and more efficiently, humans are far better at creative and innovative thinking.

The challenge is to merge the strengths of bots and humans to deliver even more value to customers and stakeholders.


 – How bots are supporting customers across industries

– H

ow intelligent virtual assistants (IVAs) will transform contact centres

– Why it makes sense for humans and IVAs to work together

– How to form a human/IVA team that reduces average handle times, training periods, and more.

Additional Information

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