Contact Centres – Fast Becoming A dream Job
Contact centres; fast becoming a dream job rather than a stepping stone to one – By Joanne Regan-Iles, Executive Director…
TTEC
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details…
TTEC Establishes Customer Experience Operations in Greece
TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise 250 new customer care and omnichannel…
TTEC Wins Best Pan-European Contact Centre Award
TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018 CX transformation…
TTEC Announces Key Appointment to European Leadership Team
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative…
TTEC Unveils New Customer Experience Innovation Lab
TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programmes – Omnichannel demonstration environment allows clients…
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data Analysis If you haven’t…
ttec eBook: Don’t Fear Bots in Your Contact Centre
EBook Download – Don’t Fear Bots in Your Contact Centre For most industries, it’s not a question of if, but…
TTEC Gain Success In European Contact Centre Market
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative…
Digital Tools for Human Engagement in Contact Centres
Digital Tools for Human Engagement in Contact Centres by Steve Ellis, Partner, Leadership & Learning, TTEC The world of work…
TeleTech Announces Name Change to TTEC
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe TeleTech Holdings, Inc. a…