Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for TTEC Digital The pandemic…
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TTEC Success at Global Sourcing Association Awards
TTEC in EMEA win 3 top awards as they are recognised as Employer of the Year, Business Services Project of…
Iain Banks, Group Vice President EMEA wins Director of the Year
Iain Banks, Group Vice President EMEA wins Director of the Year Award at the “2021 Global CCA Excellence Awards” TTEC…
TTEC EMEA Named Best New Contact Centre at ECCCSA
TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA) TTEC EMEA also…
Forbes Names TTEC as One of America’s Best Large Employers
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor includes recognition as one…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact centres TTEC released its…
TTEC Accelerates Outsource Growth Strategy in EMEA
TTEC Accelerates Growth Strategy in their EMEA contact centres with Addition of Industry Veteran Alistair Niederer TTEC welcomes Alistair Niederer as…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year, like no other, has…
TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings, a leading global Customer…
How a Digital-First Strategy is Redefining Contact Centres
How a digital-first strategy is redefining contact centres – Iain Banks Group Vice President, TTEC EMEA Understanding where your customers…
TTEC Effective Employee Engagement Contact Centre
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment TTEC…
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
Volkswagen Group Launch Its Own Leeds Contact Centre
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds contact centre TTEC Holdings…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith – Head of Marketing EMEA…
TTEC Availability of Virtual Contact Centre Solutions
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions – New offering enables brands and Government agencies to deploy contact…
How to Prepare for what’s next in the Contact Centre
Shifting back; How to Prepare for what’s next in the Contact Centre Wayne Kay, Regional Vice President, sales, TTEC Digital,…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility of indefinite shop and…
TTEC Hiring Over 3,500 Remote Contact Centre Agents in UK
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning remote workforce programme to…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders TTEC Holdings,…