TTEC & Pega Partner to Accelerate Digital Transformation
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre Two industry leaders combine to…
TTEC
TTEC Assist Volkswagen UK with New Leeds Contact Centre
TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in Leeds TTEC Holdings, a…
TTEC named UK Employer of the Year at GSA UK Awards
TTEC named “UK Employer of the Year” for the second year running and runner up “Customer Experience Provider of the…
TTEC Win Gold Contact Centre Award at ECCCSA
TTEC win 2 top awards as they are named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre…
TTEC & LivePerson Form Partnership to Fuel AI Digital Transformation
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises and contact centres Customer experience leaders combine…
TTEC Wins at Contact Centre Network Northern Ireland
TTEC Europe Wins Business Improvement Strategy Award at the 2019 Contact Centre Network Northern Ireland (CCNNI) Awards TTEC Holdings has…
TTEC Announce Series of Customer Experience Events
Contact Centre Events: A TTEC Thought Leadership Series – The CX Tipping Point Featuring Forrester Principal Analyst Ian Jacobs tipping…
Contact Centres – Fast Becoming A dream Job
Contact centres; fast becoming a dream job rather than a stepping stone to one – By Joanne Regan-Iles, Executive Director…
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details…
TTEC Establishes Customer Experience Operations in Greece
TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise 250 new customer care and omnichannel…
TTEC Wins Best Pan-European Contact Centre Award
TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018 CX transformation…
TTEC Announces Key Appointment to European Leadership Team
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative…
TTEC Unveils New Customer Experience Innovation Lab
TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programmes – Omnichannel demonstration environment allows clients…
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data Analysis If you haven’t…
ttec eBook: Don’t Fear Bots in Your Contact Centre
EBook Download – Don’t Fear Bots in Your Contact Centre For most industries, it’s not a question of if, but…
TTEC Gain Success In European Contact Centre Market
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative…
Digital Tools for Human Engagement in Contact Centres
Digital Tools for Human Engagement in Contact Centres by Steve Ellis, Partner, Leadership & Learning, TTEC The world of work…
TeleTech Announces Name Change to TTEC
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe TeleTech Holdings, Inc. a…