CCMA Good Practice Guide to Contact Centre Outsourcing
CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing With customer service complexity accelerating dramatically, it’s…
TTEC
TTEC EMEA Wins at Global Sourcing Association Awards
TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 TTEC Holdings, Inc. one of the…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
Open Talent and The Changing Delivery Model For CX
Open Talent and The Changing Delivery Model For CX – There are endless articles that explore the difference between customer…
TTEC EMEA Success at Customer Centricity Awards
TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for TTEC Digital The pandemic…
TTEC Success at Global Sourcing Association Awards
TTEC in EMEA win 3 top awards as they are recognised as Employer of the Year, Business Services Project of…
Iain Banks, Group Vice President EMEA wins Director of the Year
Iain Banks, Group Vice President EMEA wins Director of the Year Award at the “2021 Global CCA Excellence Awards” TTEC…
TTEC EMEA Named Best New Contact Centre at ECCCSA
TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA) TTEC EMEA also…
Forbes Names TTEC as One of America’s Best Large Employers
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor includes recognition as one…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact centres TTEC released its…
TTEC Accelerates Outsource Growth Strategy in EMEA
TTEC Accelerates Growth Strategy in their EMEA contact centres with Addition of Industry Veteran Alistair Niederer TTEC welcomes Alistair Niederer as…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year, like no other, has…
TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings, a leading global Customer…
How a Digital-First Strategy is Redefining Contact Centres
How a digital-first strategy is redefining contact centres – Iain Banks Group Vice President, TTEC EMEA Understanding where your customers…
TTEC Effective Employee Engagement Contact Centre
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment TTEC…
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
Volkswagen Group Launch Its Own Leeds Contact Centre
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds contact centre TTEC Holdings…