TTEC Accelerates Outsource Growth Strategy in EMEA

TTEC Accelerates Growth Strategy in their EMEA contact centres with Addition of Industry Veteran Alistair Niederer
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth.

Ken Tuchman, Founder, Chairman, and CEO of TTEC, commented,

“TTEC is fortunate to have an established global leader like Alistair to grow our brand in this critical market,”

“We believe that Alistair’s depth of expertise will help accelerate TTEC’s leadership position in EMEA, and enable more European brands to leverage the exceptional CXaaS solutions that have differentiated TTEC and its clients during this difficult year.”

Niederer is an international business executive with a demonstrated track record of winning and growing client relationships within the customer experience (CX) sector. Before joining TTEC, he served as chief revenue officer at Ember Services North America where he returned business to profitability while delivering organic growth and international expansion. Niederer also held leadership roles in Europe, South Africa, and Asia Pacific for Teleperformance and Sutherland.

Alistair Niederer commented,

“With the recent traction we have gained with the new customers TTEC has announced along with the opening of a new CX Centre in Leeds, I am excited to be joining TTEC to drive further growth in EMEA with its digital-first CXaaS platform.”

Learn more about Alistair Niederer and TTEC’s Executive Team Click Here




TTEC Holdings, Inc. is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company’s nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

For additional information on TTEC view their Company Profile

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