TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, today announces a further key appointment to its European leadership team.
Birgit Neumann joins TTEC as GM, VP Operations, EMEA, drawing on more than 10 years of industry experience. Neumann brings in-depth operational knowledge of contact centres operating in outsourced environments, including insource, offshore, technical support, pan-European activity, back office, migration of large projects and transformational expertise.
Since reinforcing its EMEA operations over the past two years with hiring of key regional leadership and development of the company’s first European customer experience innovation lab in Belfast, the company has strengthened its footprint in Europe. The team has driven development of new client programs, recognition of industry associations and expansion of its EMEA team across operations, business development and marketing. TTEC also recently reported new client programs being managed from its site in Sofia.
Iain Banks, VP of International Markets, TTEC, commented;
“TTEC has a growing portfolio of pan-European clients and global players looking for transformative customer experience and engagement solutions.
Birgit’s industry expertise and experience in delivering cross-country multi-national operations and best practices will be invaluable and supports our growth strategy as we continue to disrupt the European market.”
TTEC Holdings, Inc. is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
For additional information on TTEC visit their Website