RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…
Category: – Industry News
Industry news from the UK contact centre industry
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Falkirk FC sign sponsorship deal with Webhelp UK
The deal will see company, which employs more than 850 at its headquarters in nearby Larbert,…
Altitude Software White Paper on Best Practices Using Real Time Analytics
Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…
Aspect Software introduces Aspect Mentor for real-time speech analytics
– Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance – Improves agent…
VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running
VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…
Interactive Intelligence Unveils Global Alliance Programme
Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…
Teleperformance Secures NHS Blood & Transplant Contract
Teleperformance UK have announced that it has secured a three year contract with NHS Blood &…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the…
On-premise frustrations are fuelling the cloudaccording to Magnet North
• Magnetic North research reveals over one in three contact centres actively considering moving to the…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
North Lincolnshire Council installs Sinclair Voicenet Recording Solution
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…
Synthetix form key partnership with Premier Business Audio
Synthetix have announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider…
Interactive Intelligence Launches Customer Experience Makeover Contest
Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…
Telford NHS Helpline reaches 250,000th caller landmark
The Telford NHS helpline has reached he landmark of receiving its 250,000th call since being take…
Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the…