ContactBabel – The Inner Circle Guide to Interaction Analytics

ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…

Eckoh Granted Patent for CallGuard Payments Technology

Eckoh have announced that effective from the 11th June 2014, it has been granted a patent…

The European Call Centre & Customer Service Awards 2014

The upper echelon of European customer service was determined at the European Call Centre & Customer…

VXi Corporation Headset Tested & Certified

VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…

EE Creates 300 New Customer Facing Roles in Derby

EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing…

Westcon recognises Sabio sales success at 2014 Partner Awards

Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…

Integrated Research Revolutionises Contact Centre Performance

Integrated Research have announced new software designed to target major contact centre system flaws capable of…

Firstsource Recognised in IAOP 2014 Global Outsourcing 100

Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…

Towergate Insurance to open Contact Centre in Manchester

Towergate Insurance, the UK’s largest independently owned insurance intermediary, have announced the creation of 400 new…

Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)

Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…

AOMi – 21st century BPO – better service, leaner margins

AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…

CIF welcomes Aspect Software to its ranks

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning…

Social Media in the Contact Centre?

Social Media in the Contact Centre? – Susannah Richardson, www.mplsystems.co.uk Social media is having a major…

Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement

Eckoh, a global provider of secure payment products and customer service solutions, today announces that it…

Connecting with Customers Socially according to Cirrus

Customers spend far more time online than they do talking to you. As such, if you…

Recording Made Easy – Free Guide to Call Recording

In the past larger companies and organisations have mainly required call recording, but with ever increasing…

Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure

Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…

Sabio: You don’t want to do it like that……

Sabio’s Reaction to Channel4’s Documentary ‘The Complainers’ In our industry there’s a lot of talk about…

Dimension Data 2014/15 Global Contact Centre Benchmarking Survey

-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…

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