Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton…
Category: – Contact Centre News
News from the UK contact centre industry
Noble Systems Users Group Conferences 2016
Noble Systems announces 2016 Select Noble Users Group Conference Series – Global contact centre technology leader…
Contact Centre fined for making Nuisance Calls
Nuisance Calls – Contact centre operator The National Advice Clinic has been fined £850,000 by the…
Focus on the right Speech Analytics Metrics!
Focus on the right Speech Analytics Metrics! Sabio’s Dan Whaley – User Experience Consultant discusses why…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
Echo Managed Services work with FT Shortlisted
Echo Managed Services work with Financial Times recognised with esteemed customer service award shortlisting Echo Managed…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three…
Netcall secures contract with Local Authority Contact Centre
Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
Dogs Trust Reasons given by Owners to give up their Dogs
Dogs Trust contact centre agents can’t believe the ‘Bona Fido’ reasons for owners giving up their…
Journeycall Secure Outsource Contract with ATOC
Journeycall Secure Outsource Contract with ATOC ATOC (Association of Train Operating Companies) has renewed its contract…
8X8 Expands UK Operations with Manchester Office
8X8 Expands UK Operations with New Northern Office in Manchester 8×8 have announced the company will…
Neopost shows what GREAT customer service is
[metaslider id=6819] Neopost Contact Centre shows what GREAT customer service is – Staff at Neopost beat…
SJS Solutions launch Real-Time Visual Solution
SJS Solutions’ Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
10 Ways to Efficiently Manage Inbound Calls
Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…
Contact Centre Predictions: The Key to Success
Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…
Webhelp UK’s Managment Team Partners with KKR
Webhelp UK’s Managment Team Partners with KKR – Webhelp, the global business process management and outsourcing…
CCA Excellence Awards 2015 – The winners are…..
The Co-operative Bank has beaten off stiff competition to win two top new prizes in customer…
EasyRoommate and Vivastreet strengthen customer experience
EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate…