Context is Everything: Aspect Software Introduces Experience Continuity Contextual Consistency Between All Customer Service Interactions, Channels…
Category: – Industry News
Industry news from the UK contact centre industry
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…
Accident Advice Helpline Spells Out Workplace Hazards
Accident Advice Helpline Spells Out Workplace Hazards – Since 1974 employers in the UK have had…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time…
Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make…
4net Technologies wins Avaya Partner of the Year
Avaya has voted 4net Technologies as its Partner of the Year at the recent Avaya Annual…
Emirates Staff at Manchester Contact Centre Celebrate Success
Emirates 400 employees in their Manchester Contact Centre are celebrating the success of the company’s second…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
AgentFest 2015 – Focusing on frontline Agents
AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
Hastings Direct appoint Andrea Gray as Site Director at Leicester Contact Centre
Hastings Direct have appointed Andrea Gray as Site Director as the Leicester Contact Centre went ‘live’…
alldayPA finds Consumers hang up on automated call answering
alldayPA reports finds that businesses Relying on Automated Menus can lose 55% of potential customers UK…
Ormuco Launch Enterprise Hybrid Cloud Solution
Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…
Aspect Software Zipwire Deployed at Concierge
Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Zendesk Positioned in Gartner Magic Quadrant for CRM
Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant for CRM Customer Engagement Centres…
Interactive Intelligence Reports First-Quarter 2015 Financial Results
Interactive Intelligence, a global provider of collaboration, communications and customer engagement software and cloud services, has…