Plusnet, the telephone and broadband provider, have announced plans to recruit an additional 200 staff over…
Category: – Industry News
Industry news from the UK contact centre industry
Call Connection Announce 40 New Jobs at Newcastle Contact Centre
Call Connection, the Insurance outsource company, have announced plans to recruit an additional 40 staff at…
Eckoh Supplies CallGuard to Screwfix Contact Centre
Eckoh, the Contact centre technology provider, hs announced that it has won a new three year…
Sabio team to cycle 443 miles in four days to support Teens Unite
Sabio team to cycle 443 miles in four days to support Teens Unite – Customer contact…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Sky Insurance chooses Callstream to support its customer service
Sky Insurance, the insurance provider for performance and modified car owners, have announced that it has…
Firstsource Create 500 New Jobs at UK Contact Centres
Firstsource Create New Jobs at Sunderland, Middlesbrough and Cardiff Contact Centres Firstsource Solutions, a global provider…
Videlica launches Virtual Queuing App for Apple Watch
Videlica gets Virtual Queuing for iPhone ready for Apple Watch device ahead of launch Videlica extends…
Verint Expands Customer Engagement Optimisation Portfolio with Gamification
Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions;…
Top RESPONSE Talent Go Lean to Improve
Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent…
Mobile Self Service Helps Put a Hold on Hold Times
Mobile Self Service Helps Put a Hold on Customer Hold Times – Yin Warren Product Marketing…
Zendesk Introduces Zopim Premium Live Chat
Zendesk Introduces Zopim Premium Live Chat for Larger Teams New Plan Provides Tools for Managing Growth…
Gamification and Delivering a Great Customer Experience
Gamification and Delivering a Great Customer Experience – For contact centres, delivering a great customer experience…
DBF First UK Contact Centre to comply with European Std EN15838
DBF is first UK contact centre to comply with European contact centre standard EN15838 Outsourced contact…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is…
DBF UK Outsourced Contact Centre, Reports 45% Growth in 2014
DBF UK, Outsourced Contact Centre, Reports 45% Year-on-Year Growth in 2014 As it approaches its 15th…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Noble Systems Cloud Contact Management sected by Pelican Auto Finance
Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…