Webhelp UK, one of the country’s leading customer experience providers, has been named as a finalist…
Category: – Industry News
Industry news from the UK contact centre industry
Are you ready to be a JABRA SUPER AGENT?
The winning Super Agent will receive a once in a lifetime experience at work, including: –…
Syntec explains the new Ofcom changes to 08, 09 and 118 numbers
Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st…
Syntec reveal ten tips for offering callers a positive IVR experience
Syntec reveal ten tips for offering callers a positive IVR experience IVR (interactive voice response) is…
Verint Systems – Awards for Innovations
Verint Systems have received multiple awards in recognition of its customer engagement optimisation solutions, strong position…
Answer-4u.com ‘s Top Tips for Answering Telephone Calls
Glenn Harrison of Answer-4u.com gives contact centre agents his Top Tips for Answering Telephone Calls Web…
Jabra – How to Master the Third Wave of Knowledge Work
Jabra – Here’s How to Master the Third Wave of Knowledge Work The knowledge worker has…
Webhelp UK Win at Employee Experience Awards 2015
Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at…
Capita plc acquires Outsourcer Voice Marketing Ltd
Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre…
Eishtec to create 320 jobs over three years
Eishtec has announced the opening of their new contact centre which will create up to 320…
Aspect Software warns rules for banking apps could open fraud hole
Aspect Software warns of vulnerabilities in some two-factor authentication methods, required by imminent EBA regulations Customer…
Agent Unveil the Innovative AG Headset Range
Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Frost & Sullivan Applaud Teleperformance
Frost & Sullivan Applauds Teleperformance’s Ability to Serve a Multichannel Contact Centre Outsourcing Market across the…
VoiceSage Wins Contact Centre Product of the Year
VoiceSage is celebrating a hat trick – with its third consecutive win in the coveted Contact…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
CorptelUK & VXi Announce Distribution Agreement
CorptelUK have announced an agreement with leading American headset supplier VXi Corporation, to distribute their extensive…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
alldayPA set to create 30 new jobs
alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and…