NMS Adaptive reacts to ICO’s powers on nuisance calls

NMS Adaptive comments on the Information Commissioner Office’s new powers to fine contact centres or companies…

Best Practice for IVR in the Contact Centre

If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers.…

Journeycall Director wins Business Award

Theresa Wishart, Operations Director of contact centre services specialist Journeycall, won the ‘Most Enterprising Business of…

mplsystems – 45% of Callers are happy to stay on hold

According to the latest study conducted by global research consultancy TNS, 45% of British consumers are…

Survey Confirms Contact Centre Professionals want better performance

Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…

Hastings Direct announce location of 3rd UK contact centre

Hastings Direct have announced plans to open a new contact centre in Leicester which will see…

Twitter Continues to Grow for Customer Service

Twitter Continues to Grow for Customer Service; Dedicated Handles Among Top Brands Increase 19 Percent Since…

Enghouse Interactive Updates Contact Centre Enterprise

Enghouse Interactive have introduced PRC 3 to version 9 of its Contact Centre: Enterprise (CCE), a…

Jabra Suggests that you make your Office Open for Success

The open office has been with us practically since the dawn of organised work. The open…

Firstsource Solutions success at Welsh Contact Centre Awards 2015

Firstsource Solutions is proud to announce that it has won a trio of prizes at the…

RESPONSE short-listed at ECCSA Awards 2015

The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one…

SJS Solutions cross the last U.S. frontier!

Alaska’s largest water and waste water company, Anchorage Water & WasteWater Utility become Alaska’s first company…

Aspect Software and Amergy to engage in European Regions

Amergy, a systems integrator and consultancy specialised in customer service, and Aspect Software, one of the…

Does your relationship with Quality Monitoring pass the test?

Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…

Low Cost Travel Group soars with Interactive Intelligence cloud solution

The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…

VoiceSage Contact Centres and SMS Conversations: The Next Big Thing?

VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…

Sabio OnDemand delivers Avaya as part of hosted contact centre offering

Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…

Capita Survey Confirms Gamification holds the key to operational benefits

Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…

Sabio: How to get Proactive Contact Right

Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…

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