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Nuisance calls causes most irritation to Brits

nuisance.calls.image.2015Nuisance calls top the list of common gripes of Brits battling against the tide of everyday modern life according to a new industry study.

Cold calls or nuisance calls are even more annoying than being kept on hold, anti-social people on public transport, litter louts and feckless dog owners, the survey from Tandem bank found.

Other aspects of modern life making us ‘see red’ include being passed around different people within calls centres, being lumbered with unexpected fees and charges and companies ignoring loyal customers.

In a survey of over 2,000 people, 77 per cent said nuisance calls about injury claims or PPI compensation was the most annoying feature of life in twenty-first century Britain, Tandem Bank said.

One in five of us receive a cold call every day from a claims management company (CMC), according to a new report.

The majority of these calls are to do with payment protection insurance, motor claims such as for a whiplash injury, and accidents in a public or work place.

These companies are ‘bombarding people with cold calls, emails, letters and text messages’ and ‘clearly contributing to be the bane of many people’s lives,’ according to a recent report from Axa.

Around half of the 2,131 consumers asked by Axa said they think the regulations around CMCs need to be significantly tightened up.

Two thirds think cold calls from CMCs should be made illegal, and 55 per cent said they had seen no difference in the number of calls from CMCs they received in the past year.

Rowan Adams of Tandem Bank said:

‘Our study into what grinds the gears of Brits shows that many of the high street banks are guilty of rubbing people up the wrong way with being kept on hold on the phone, unexpected fees and charges and misleading offers all featuring highly in the top 25.

Britain’s Top 15 Irritations

1. Nuisance calls (PPI, accident / injury lawyers, etc.) 77%

2. Being kept on hold whilst using the telephone 67%

3. Dog mess fouling in public 57%

4. Unexpected fees and charges 49%

5. Unclear pricing and misleading offers 42%

6. Having no internet connection 41%

7. Litter louts 39%

8. Call centre confusion (being passed around different teams) 38%

9. Companies offering best deals to customers and ignoring loyal customers 38%

10. Noise pollution (i.e. noisy neighbours) 37%

11. Basic manners ignored (i.e. not saying thank you) 36%

12. People who listen to music loudly through headphones on public transport 34%

13. Automated phone systems 34%

14. Laptop/computer crashing 34%

15. Queuing 33%


tandem.bank.image.april.2016Additional Information

The study was conducted by Tandem Bank

For additional information on Tandem Bank visit their Website

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