Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Nuisance Calls
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to Information Commissioner’s Office nosedived…
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof, product manager, Enghouse Interactive.…
Contact Centre Directors Could Be Fined Up to £500k
Company Directors of contact centres which bombard people with nuisance calls could be fined up to £500,000 under government proposals…
Royal Mail Fined After Sending 300,000 Nuisance Emails
Royal Mail Group Ltd has been fined £12,000 by the Information Commissioner’s Office (ICO) after sending more than 300,000 nuisance…
Contact Centre Fined for Making 75m Nuisance Calls
A company which made 75 million nuisance calls in four months has been fined £350,000 by the Information Commissioner’s Office…
ICO Fines Firm for 16.7 Million Illegal Calls
Automated call crackdown continues as ICO fines firm for 16.7 million illegal calls about boiler grants The Information Commissioner’s Office…
PPI Company Fined For Making Record 146m Nuisance Calls
A contact centre behind a record high 146 million illegal calls about PPI has been fined £350,000 by the Information…
ICO Warns About Costly Consequences of Nuisance Calls
Companies carrying out direct marketing have been reminded that properly screening numbers against the Telephone Preference Service (TPS) register is…
Record Fine for Contact Centre that made 100m Nuisance Calls
Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5 million nuisance calls has been fined…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The idea of dialling strangers…
Nuisance Calls Are Rising – Help Customers Welcome Your Calls
Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct marketing calls is from…
Phone Scams Rising Dramatically in the UK
Phone Scams Rising Dramatically in the UK, according to Hiya Phone Scam calls designed to steal money from victims are…
ICO Fines Contact Centres for Nuisance Calls
Two contact centres fined – Complaints from people bombarded with spam texts and nuisance calls have today helped the ICO…
How To be Successful at Cold Calling in the Contact Centre
Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being asked to make a…
Regulation of Outbound Telephone Marketing Scores Own Goal
UK regulation of outbound telephone marketing scores another own goal suggests Jonathan Graham of Syntec As you may have read…
ICO Fine Company for making 2.5 million Nuisance Calls
ICO Fine Company for making 2.5 million nuisance calls – A home improvements company that made 2.5 million recorded phone…
16th May 2016 Enforcement Day for Nuisance Calls
Cold callers will no longer be able to hide or disguise their phone numbers as Government continues to crack down…
Cold Callers Government Crack Down On Nuisance Calls
Cold callers will no longer be able to hide or disguise their phone numbers as Government continues to crack down…