EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
Category: – Contact Centre News
News from the UK contact centre industry
South West Contact Centre Awards – And the Winners are…..
South West Contact Centre Awards Recognise Excellence The South West’s top contact centres were awarded recently…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
Hot Under The Collar In Your Contact Centre?
Are you getting hot under the collar in your contact centre? Disagreements over office temperature is…
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Content Guru Top 20 Most Promising Contact Centre Solution Providers
Content Guru Selected in 20 Most Promising Contact Centre Technology Solution Providers 2016 Influential US technology…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and…
Castle Water Create Jobs at Blairgowrie Contact Centre
Castle Water, the Scottish Water Utility Company, has announced the creation of 100 jobs at their…
SouthWestern to begin trading as Capita Customer Solutions
Capita has announced that Cork-based firm SouthWestern, one of the leading domestic providers of outsourced managed…
Eckoh Acquire Klick2Connect K2C
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce…
Contact Centre Oustourcer Ascensos Recruit 250 staff
Contact Centre outsource company Ascensos have announced the creation of 350 jobs after securing a ‘multi-million’…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
eg Operational Intelligence Delivers Benefits At Geoban Collections
eg operational intelligence delivers further benefits within Geoban Collections & Recoveries Geoban UK, a wholly owned…
Echo Managed Services Win Contact Centre Award
Echo Managed Services clinches coveted Outsourced Contact Centre of the Year award Echo Managed Services is…
Grass Roots Launch Tune Customer Experience Survey
Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data…
Public Fundamentally Misunderstands Contact Centres YouGov Survey
Public Fundamentally Misunderstands Contact Centres, New YouGov Survey by Aquarium Software Shows There is a massive…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…