AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
Category: – Contact Centre News
News from the UK contact centre industry
IBM and Salesforce Announce Landmark Global Strategic Partnership
IBM and Salesforce have announced a global strategic partnership to deliver joint solutions designed to leverage…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad…
Direct Response Rebrand as The Yonder Digital Group
Direct Response combines delivery and technology expertise to form The Yonder Digital Group The Yonder Digital…
Welsh Contact Centre Industry Stars Crowned by Jason Manford
The brightest lights of Wales’ £650m contact centre industry have been celebrated at an awards ceremony…
International Win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
Content Guru Marches On with Major Award Shortlistings
Content Guru Marches On with Major Award Shortlistings This month, Content Guru will contest four separate…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends…
How to Heat Map Your Contact Centre to Greater Efficiency
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical…
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D,…
Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
eg solutions Wins Best Company Award Second Year Running
eg solutions have gained the Best Company Award for second year running eg solutions, pioneers in…
Final Day for UK National Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – call the Hotline if you need…
BGL Launch On-Boarding Across Contact Centres
BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement BGL’s…
Markerstudy Contact Centre ‘Best Big Company to Work For’ Award
Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the…
Murder Investigations Help Improve Contact Centres!
How Learning From Murder Investigations and Police Major Incident Command Can Help Improve Contact Centres and…