Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their…
Category: – Industry News
Industry news from the UK contact centre industry
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit…
Making it happen – driving change management
Making it happen – driving change management By Steve Shellabear • Director at dancing lion training…
Eptica signs global partnership with SpiceCSM
Eptica signs global partnership with SpiceCSM – Partnerhip enables organisations to move towards deploying end-to-end customer…
7 Steps to Deal with Angry Customers in the contact centre
Dealing with angry customers in the contact centre can be challenging. But if you handle the…
E.ON to recruit up to 400 people at Bedford contact centre
E.ON has announced that over the next 12 months it will be recruiting up to 400…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
The Impact of Data on the Customer Experience
Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A…
NICE Robotic Automation Assists in Credit Card Fraud Prevention
NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
Enghouse Interactive Sign up MeetingZone as EMEA Partner
Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner The…
Outsourcer Teletech axe 95 jobs at Belfast Contact Centre
TeleTech, the US based Outsourcer, have confirmed that 95 jobs are being axed at the Belfast…
16th May 2016 Enforcement Day for Nuisance Calls
Cold callers will no longer be able to hide or disguise their phone numbers as Government…
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…
Consumers Bewildered by ‘Multi-Flannel’ Study finds
Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Aspect Software announces launch of Aspect Via™
Aspect Software announces Aspect Via™: the most complete customer engagement centre in the cloud – Addresses…