Pindrop’s 2016 Call Centre Fraud Report Reveals 45% Increase in Phone Fraud Attacks – Loss per…
Category: – Industry News
Industry news from the UK contact centre industry
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
AXA Announce Recruitment Drive at Derry Contact Centre
AXA have announced the creation of 80 new customer service agent positions at their Derry contact…
The Changing Face of Customer Contact Event
The Changing Face of Customer Contact Following on from the success of 4net Technolgies Changing Face…
Webhelp Showcase Digital transformation
Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host…
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software – ‘Edward’ is the hotel chain’s…
Kura appoint Oonagh McBride as Head of Inisoft
Kura announces Oonagh McBride will join their Leadership team as the Head of Inisoft Kura, a…
E.ON launches Live Chat as customers choose digital channels
E.ON launches Live Chat as more customers choose digital channels to manage their energy needs E.ON…
Contact Centre Technology – more than the front line
Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
CRL Opens New Sales Contact Centre to Bolster Growth Plans
CRL launches new sales contact centre bolstering ambitious growth plans Structural defects insurance specialist CRL has…
The Future’s Bright – The Future’s Cloud according to CIF
Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK…
arvato Announce Recruitment Drive at Slough Site
arvato Announces Recruitment Drive at Slough Site – expansion set to bring more than 200 new…
Storacall Announce Launch of Storm Cloud Call Import
Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise…
Thames Water Selects Eckoh To Fulfil Secure Payments Contact
Thames Water Selects Eckoh To Fulfil Secure Payments Contact – Eckoh plc have announced that it…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…