Aspect Software showcases its cloud Customer Engagement Centre on tour of UK & Ireland
Aspect Software will showcase Aspect Via in London, Manchester and Dublin between 23rd -25th May 2017
Following the launch of its 100 per cent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via™ Customer Engagement Centre (CEC), Aspect Software is embarking on a tour of the United Kingdom and Ireland to showcase the platform and to present its vision on market trends and the future of customer engagement.
Aspect is hosting three road shows from the 23-25 May 2017, stopping in London, Manchester and Dublin. The road shows will demonstrate how embracing a cloud-based CEC platform can empower enterprises with the agility, flexibility and operational structure needed to drive profitable growth by addressing changes in consumer behaviours and expectations.
Attendees will learn about ‘The place of customer services today’ in a talk from the former head of customer services at John Lewis, Andrew McMillan and ‘Customer engagement, the future of work and the digital employee’ in a talk from Chris Streete, Aspect’s Senior Director, Cloud Solutions Europe & Africa.
With a focus on educating businesses how to elevate their contact centre to a CEC, visitors will also discover Aspect’s full range of next generation customer engagement technologies, with native omni-channel interaction management, workforce optimisation and self-service capabilities.
The road shows will culminate with a live Q&A with key Aspect customers, who will describe how Aspect vision and products have digitally transformed their contact centres with real life business results.
The details for each road show are as follows:
LONDON – 23rd May
The Hatton, 51-53 Hatton Garden, London EC1N 8HN
15:00 – 18:00
MANCHESTER – 24th May
The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH
09:30 – 12:00
DUBLIN – 25th May
The Mansion House, Dawson Street, Dublin 2, Ireland
09:00 – 11:30
Chris said: “Following the successful launch of Aspect Via CEC in Europe in April, we have decided to take the only cloud platform in the world with native omni-channel interaction management, workforce optimisation and self-service capabilities, on the road. The road shows will give visitors the opportunity to learn more about the future trends in customer engagement and will provide advice on how to redesign the customer service department to take advantage of a variety of SaaS applications built on cloud platforms.
“We are delighted that Andrew McMillan is hosting a talk on the place of customer services today. His extensive involvement in customer experience, which includes eight years as the head of customer services at John Lewis, will provide attendees with a fantastic opportunity to discover how the role of customer services has changed and where he sees this role going. His passion towards helping other businesses to improve their customers’ experience is clear and he is a very engaging speaker.”
To register for any of the events Click Here
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.