SMS Is Here To Stay says Steven Robertson of VoiceSage

SMS Is Here To Stay! VoiceSage’s Steven Robertson discusses why reports of the death of texting…

Interactive Intelligence PureCloud & CaaS Achieve Compliance

Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements…

Omni-channel is hot news so what’s the hitch?

Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…

Do You Know Where Your Legacy Call Recording Data Is?

Do You Know Where Your Archive Call Recording Data Is? Organisations that fail to take data…

Aspect Software Announces Court Approval of Deleverage of Balance Sheet

Aspect Software announces court approval of plan to deleverage its balance sheet, reducing long-term debt by…

Best Practices for Making the Boat go Faster – Download

Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…

HMRC Contact Centre – How does your compare?

HMRC Contact Centre – How does your compare? In a report ‘The quality of service for…

Why Contact Centres are naturally suited to Bimodal IT

Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…

Inside Cloud Seminar hosted by Britannic Technologies

Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore…

ICO Fine Company for making 2.5 million Nuisance Calls

ICO Fine Company for making 2.5 million nuisance calls – A home improvements company that made…

VoiceSage Moves UK Office To Service UK Better And Cater For Expansion

VoiceSage Moves UK Office To Service UK Better And Cater For Expansion – Customer communications technology…

Ventrica Celebrates with Contact Centre of the Year Award

Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…

Geoffrey Insurance pioneers Pitney Bowes EngageOne Video

Geoffrey Insurance pioneers Pitney Bowes EngageOne Video to transform UK customer experience Pitney Bowes has signed…

NICE Announce Details of Interactions London 2016

Interactions London 2016 – Customer Service and Contact Centre Professionals Share Best Practices and Experiences to…

Sinclair Voicenet Awarded Nationwide Support Contract by Ageas Retail

Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major…

Kelda Water Choose Echo RapidXtra Billing Solution

Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…

Customer Experience Coaches Drive Satisfaction Online

Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…

UK National Contact Centre Awards 2016 and the winners are….

UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion…

The UK Contact Centre Decision Makers Guide

ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…

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