UK National Contact Centre Awards 2016 – NRG plc

At last month’s UK National Contact Centre Awards 2016 the team at contact-centres.com were delighted to…

Don’t Consign the Landline To The Landfill Just Yet

VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…

Why the humble SMS is still a key customer service channel

Why the humble SMS is still a key customer service channel – Stephen Ball of Aspect…

Content Guru Shortlisted Unified Communications Award

Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing…

Careless Talk Costs Money according to Eckoh Poll

Careless Talk Costs Money according to Eckoh Poll – More than a third of people have…

Ember Group Announce Launch of Ember Contract Solutions

Ember Group have announced the launch of Ember Contract Solutions, a specialist law firm providing legal…

The Forum Publishes Latest Best Practice Guide

The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.”  The…

Aspect Software Release Workforce Optimisation 8.2

Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…

Webhelp Secure Two Retail Outsource Contracts

Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…

Cloud contact centres without the compromises

Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…

Call VIP Registration Open to Contact Centre Management

Call VIP will take place on Wednesday 29th June at Axa Insurance, Zetland Buildings, Exchange Square,…

Interactive Intelligence Leader in Contact Centre Infrastructure

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…

Parseq create 35 jobs at Glasgow contact centre

Parseq, the customer contact and marketing specialist outsoucer, has announced that the company is to create…

iAdvize Named 2016 Cool Vendor in CRM by Gartner

iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May…

Confero Call Centre Assist UNICEF’s Soccer Aid 2016

Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…

Five Reasons Why You’re Waiting On Hold for Too Long

At a time when customer service calls are more complex than ever, the workers who specialize…

Journeycall secures Transport for London (TfL) contract

Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…

Deloitte – Ireland continues as Global hub for contact centres

Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…

Can dream management reduce high attrition rates?

Can dream management reduce high attrition in contact centres? Mike Greatwood of The Dream Manager Programme…

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