At last month’s UK National Contact Centre Awards 2016 the team at contact-centres.com were delighted to…
Category: – Industry News
Industry news from the UK contact centre industry
Don’t Consign the Landline To The Landfill Just Yet
VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…
Content Guru Shortlisted Unified Communications Award
Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing…
Careless Talk Costs Money according to Eckoh Poll
Careless Talk Costs Money according to Eckoh Poll – More than a third of people have…
Ember Group Announce Launch of Ember Contract Solutions
Ember Group have announced the launch of Ember Contract Solutions, a specialist law firm providing legal…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Webhelp Secure Two Retail Outsource Contracts
Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Call VIP Registration Open to Contact Centre Management
Call VIP will take place on Wednesday 29th June at Axa Insurance, Zetland Buildings, Exchange Square,…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
Parseq create 35 jobs at Glasgow contact centre
Parseq, the customer contact and marketing specialist outsoucer, has announced that the company is to create…
iAdvize Named 2016 Cool Vendor in CRM by Gartner
iAdvize Named a 2016 Cool Vendor in CRM Customer Service and Support by Gartner The May…
Confero Call Centre Assist UNICEF’s Soccer Aid 2016
Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…
Five Reasons Why You’re Waiting On Hold for Too Long
At a time when customer service calls are more complex than ever, the workers who specialize…
Journeycall secures Transport for London (TfL) contract
Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
Can dream management reduce high attrition rates?
Can dream management reduce high attrition in contact centres? Mike Greatwood of The Dream Manager Programme…