Newcastle contact centre’s head count expands thanks to grant approval Contact centre business Echo-U has created…
Category: – Industry News
Industry news from the UK contact centre industry
Ultracomms appoints Derwyn Jones as Chief Executive Officer
Ultracomms, Europe’s first cloud-based contact centre services provider has today announced the appointment of Derwyn Jones…
Capita selected by Tesco Mobile to form partnership
Capita has been selected by leading mobile telecommunications company Tesco Mobile to form a five year…
Rank Appoints New Director of Customer Contact – Liam Smith
Rank Appoints New Director of Customer Contact, Liam Smith Leading leisure and gaming company, The Rank…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
VoiceSage New COO To Prioritise Expansion Plans
VoiceSage New COO To Prioritise Expansion Plans – New senior financial and management expert joins the…
Euro 2016 Advice and Guidance for the Contact Centre
Euro 2016 – In advance of England’s ‘Must win’ football match against Iceland tonight (Monday 27th…
Sabio wins two major awards at Verint EMEA Partner Summit 2016
Sabio wins two major awards at Verint EMEA Partner Summit 2016 Sabio recognised as Verint Partner…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
The Disposable Agent – How much it is costing?
The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Webhelp Acquire GoExcellent to Reach $1bn Turnover
Webhelp reaches US$1BN turnover with the acquisition of leading Scandinavian Outsource contact centre company, GoExcellent. Webhelp,…
Rank Set To Open Sheffield Based Contact Centre
The Rank Group, the leisure and gaming company which includes brands such as Mecca Bingo and…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Knowledge Powered Solutions Top Knowledge Providers
Knowledge Powered Solutions have been named in the Top 10 Knowledge Management Software Providers by Tech…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…