Aspect Software Announces 3rd Annual Aspect Customer Experience (ACE) Award Winners
– Awards presented for excellence in consumer engagement, workforce optimisation at Aspect’s annual customer event
– The ACE Awards recognize and celebrate customer organisations that are achieving outstanding business results with Aspect technologies
Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, today announced the winners of the third annual ACE Awards, recognising and celebrating customer organisations achieving outstanding success with Aspect technologies. In each category, winners were presented an ACE Award for their ability to provide amazing customer experiences or realise substantial organisational efficiencies in their deployment and application of an Aspect solution.
The awards were presented earlier this month at Aspect’s annual customer event, which brought together nearly 800 industry visionaries and product experts who design and create state-of-the-consumer customer experiences that are on the edge of engagement innovation. Over three and a half days, Aspect’s ACE event brings this community together to collaborate, discover and network on issues and solutions affecting customer service delivery.
The theme of this year’s event was “Faster Forward” which put a focus on the ever-accelerating digital transformations that are dramatically altering industry landscapes and competitive challenges. Consumer demand for digital engagement is no longer an option, it’s an imperative and attendees discovered that there is a wealth of opportunity for even the smallest of transformations to make a big impact.
The ACE awards put a spotlight on those companies who embody a true consumer-first vision. Recipients were selected from customer-submitted entries from Aspect’s global client base.
Some of the 2017 award winners include:
– Best Use Omni-Channel: Intermedia, cloud-based business applications provider
– Best Customer Experience: USAA, a provider of financial products and services to the military community
– Best Use of WFO Technology: Otter Products, a global leader in mobile device protection
– Best Digital Identity/Fraud Solution: Lloyds Banking Group, a retail and commercial financial services group
Chris Koziol, Aspect president said,
“Aspect’s approach makes the digital engagement consumers prefer such as texting and messaging, fundamental and harmonious to the overall customer experience. It also lets consumers do more for themselves through self-service solutions that provide the entry point to the entire customer experience,
“But more than ever before, customer service is an enterprise-wide endeavour. It is vital therefore to provide coordination of all customer-impacting activities across the front and back office, to meet the demands of today’s digital-first consumer. I’d like to personally congratulate all of our ACE award winners and all of the Aspect customers who submitted entries.
These companies demonstrate how best-in-class customer engagement performance can positively impact business operations and results across the organisation.”
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organisations to unite around the customer journey. By developing fully native interaction management, workforce optimisation and self-service capabilities within a single customer engagement centre, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.
Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.