The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK – Stphen Pce…
Category: – Contact Centre News
News from the UK contact centre industry
Win Tickets to 2017 Best Contact Centre Practices Conference
Contact-Centres.com is pleased to offer it’s readers the chance to win one of 2 conference tickets…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…
The Positive Impact of Keeping Your Employees Happy
Boosting Company Performance: The Positive Impact of Keeping Your Employees Happy A report from the Chartered…
PCI-PAL Secures Significant PCI contract
PCI-PAL wins significant PCI contract with global automotive repair group PCI-PAL PLC, a global supplier of…
Generation Z & Contact Centres – Challenge or Opportunity?
Noble Exchange ‘Generation Z and the Contact Centre – Challenge or Opportunity? Traditionally described as being…
Download: Pindrop 2017 Call Centre Fraud Report
2017 Call Centre Fraud Report – UK falls victim to international criminal gangs as borderless phone…
FCA Authorisation Granted to Carpeo Contact Centre
FCA Direct Authorisation Granted to Contact Services Business,Carpeo As part of planned growth and business development,…
CallCare Dials Up Yorkshire Presence with Aquisition
The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare,…
The Importance Of Real-Time Data Monitoring
Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction…
Webhelp and Honeybee Revolutionise Contact Centre Operations
honeybee, a pioneer set to transform the way people buy and sell, has today announced a…
BGL Group invests in Customer Excellence Programme
BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is…
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the…
VoiceSage Publishes Video Series on Customer Service
VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’…
Knowledge Management Improves Call Handling Process
Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online…
Aspect Software Showcases Banking Fraud Protection
Aspect Software showcases banking fraud protection at the Mobile Connect Summit Aspect Software sponsors the GSMA’s…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…