Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Princes Trust after a successful…
Category: – Contact Centre News
News from the UK contact centre industry
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…
The Magnificent 7– Review of Workforce Management in 2017
Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…
Customer Experiences in the Cloud Has Never Been More Clear
Connecting Customer Experiences in the Cloud Has Never Been More Clear – Stefan Captijn of Genesys…
UK National Contact Centre Awards 2018 Open for Nominations
The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd…
The Death of Voice Won’t Happen Anytime Soon
Omnichannel communication; Why the death of voice calling won’t happen anytime soon – Ashish Koul, President…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year…
The Truth About Cloud in Small Contact Centres
The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…
Eckoh Celebrates PCI DSS Speech Payments with Premier Inn
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn According to research,…
Using Chatbots In The Contact Centre Environment
VoiceSage’s John Duffy looks at the discussion that came out of a recent customer contact practitioners’…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…
ANT Marketing Create Jobs at Sheffield Contact Centre
ANT Marketing, the Sheffield based telemarketing company, is set to create up to 50 new jobs…
Webio Wins ‘Innovation in Collections’ Tech Award
Webio’s Conversational Interface Platform has come out on tops at the Credit and Collections Technology Awards…
IMImobile Joins NICE inContact DEVone Programme
IMImobile Joins NICE inContact DEVone Programme to Provide Omnichannel Chat on CXexchange Marketplace Omnichannel chat from…
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…