Steps to Omnichannel Self-Service: Make it Personal

7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…

PCI DSS: 3 Surprises from the latest contact centre report

PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…

The Robots Are Coming: Look to Your Nearest Neighbour

The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…

Customer Service within the Retail Sector – AI-Powered Chat

Instead of searching through a website or mobile app on their own, today’s consumers prefer to…

The Challenge of Brexit? More Like An Opportunity!

The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever…

Parseq and the Princes Trust Celebrate a Successful 2017

Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Princes Trust after a successful…

Customer Retention Trends in the Contact Centre 2018

Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…

Businesses Fall Short of Customer Expectations

Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…

The Magnificent 7– Review of Workforce Management in 2017

Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…

Customer Experiences in the Cloud Has Never Been More Clear

Connecting Customer Experiences in the Cloud Has Never Been More Clear – Stefan Captijn of Genesys…

UK National Contact Centre Awards 2018 Open for Nominations

The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd…

The Death of Voice Won’t Happen Anytime Soon

Omnichannel communication; Why the death of voice calling won’t happen anytime soon – Ashish Koul, President…

Enghouse Interactive Contact Centre Predictions For 2018

2017 is rapidly drawing to a close and our attentions are now turning to the year…

The Truth About Cloud in Small Contact Centres

The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could…

The 2018 UK & US Customer Experience Decision-Makers’ Guides

The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…

Free Download: 3 Critical Issues Facing Contact Centres Today

3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…

Customer Service Tweets increase by nearly 50% on Black Friday

Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks…

Eckoh Celebrates PCI DSS Speech Payments with Premier Inn

Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn According to research,…

Using Chatbots In The Contact Centre Environment

VoiceSage’s John Duffy looks at the discussion that came out of a recent customer contact practitioners’…

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