Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…
Category: – Products
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
inisoft Announces Single Inbound and Outbound Call Handling Solution
inisoft limited have announced the new release of the synTelate agent desktop application which now includes…
Verint Launch New Engagement Analytics Solution
Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimisation Portfolio Verint® Systems Inc. have launched Verint Engagement…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Interactive Intelligence suggests Look at the past
Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…
Aspect Software’s cloud-optimised Unified IP 7.3
Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features…
SJS Solutions launches Optymyse
SJS Solutions have launched their latest suite of audio visual communication solutions Optymyse™ 4.1 specifically aimed…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…