Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Category: – Products
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call…
Fighting fraud with voice biometrics
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology,…
Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the…
Aspect Software announces collaboration with ComSys
Aspect Software have announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising…
Mitel Enhances Customer Service for South Lakeland and Eden District Councils
Mitel® has delivered a contact centre solution to South Lakeland and Eden District Councils in Cumbria,…
LiveOps Announces CTI Integration with Microsoft Dynamics CRM
LiveOps have announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Eckoh Granted Patent for CallGuard Payments Technology
Eckoh have announced that effective from the 11th June 2014, it has been granted a patent…
VXi Corporation Headset Tested & Certified
VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…
Integrated Research Revolutionises Contact Centre Performance
Integrated Research have announced new software designed to target major contact centre system flaws capable of…
Interactive Intelligence Launch New Cloud Services
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…
Bright UK launches new Voice of Customer analytics features
“Like speech analytics but at a fraction of the cost” Bright announces new features to its…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…