Webinar – Global web event with Genesys and industry analyst offers fresh look at 2016 trends…
Category: Editorial Category
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Content Guru named Cloud Provider of the Year
Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
North East Contact Centre Awards 2015 and the winners are….
North East Contact Centre Awards 2015 – and the winners are…. The winners of the 2015…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Benefits of Reducing Contact Centre Average Handling Time
Benefits of Reducing Contact Centre Average Handling Time – So why all the fuss? – and…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems have been positioned as a Visionary in the 2015 Gartner Magic Quadrant for Contact Centre…
Sitel Recruiting at Newcastle Contact Centre
Sitel have announced the recruitment of 450 staff at their Newcastle based Contract Centre – 113…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS Compliant Card Payments in Contact Centres Improving customer trust and de-scoping from the regulations…
Jabra: From Production Line to Knowledge Factory
From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…
Nixxis Extends Boundaries of Contact Centre Solutions
Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…
Sabio extend support for European Contact Centre Awards
Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…
BT Leader in 2015 Gartner Magic Quadrant for Contact Centres
BT have been named a leader in the 2015 Gartner Magic Quadrant for Contact Centre as…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact…