Mobile Banking Customers Vulnerable to Fraud whilst using One-time passcodes, says Aspect Aspect Software calls on…
Category: Editorial Category
BT announce creation of 1,000 contact centre jobs
BT today announced that it will create 1,000 permanent UK jobs as it works to meet…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Experience: What Were the Key Topics in 2015?
Customer Experience: What Were the Key Topics in 2015? Olivier Njamfa President & CEO at Eptica…
Contact Centre of 2016: Which way is the wind blowing?
Contact Centre of 2016: Which way is the wind blowing? By Rachel Lane, Director, Voice of…
Sitel contact centre staff Support Marie Curie Hospice
Sitel contact centre staff raise over £7,600 and supports Newcastle Marie Curie hospice running costs for…
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Expolink have a Close Shave at Contact Centre
Expolink have a Close Shave at Contact Centre – Ben Slater faces a close shave after…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Jabra: Forget the 8-Hour Day, it’s now Work/Life Integration
Jabra Blog: Forget the 8-Hour Day. Work/Life Integration is Here to Stay according to Holger Reisinger…
Workplace Perks – Agents Would Rather Have the Money
Is the ‘Workplace Perks’ Fad Over? Agents Would Rather Have the Money according to a survey…
The Cloud isn’t Just for Christmas says Bibi Bajwa of Ormuco
The Cloud isn’t Just for Christmas says Bibi Bajwa of cloud services provider Ormuco The lead-up…
Cloud Contact Centre without Compromise – Sabio Event
Cloud Contact Centre without Compromise. Sabio’s OnDemand event, Thursday 28th January With all the hype surrounding…
Verint Study Finds Consumers Suspicious About Data Privacy
Verint Study Finds that Nearly Half of Consumers Surveyed are Suspicious About Data Privacy Consumers Expect…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…