The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could…
Category: Editorial Category
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…
Eckoh Celebrates PCI DSS Speech Payments with Premier Inn
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn According to research,…
Using Chatbots In The Contact Centre Environment
VoiceSage’s John Duffy looks at the discussion that came out of a recent customer contact practitioners’…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…
ANT Marketing Create Jobs at Sheffield Contact Centre
ANT Marketing, the Sheffield based telemarketing company, is set to create up to 50 new jobs…
Webio Wins ‘Innovation in Collections’ Tech Award
Webio’s Conversational Interface Platform has come out on tops at the Credit and Collections Technology Awards…
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…
Sabio Recruit Former Atos UK & Ireland Chief Operating Officer
Digital Customer Engagement Technology leader recruits former Atos UK & Ireland Chief Operating Officer to new…
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave…
Customer Service and the £81.5b Revenue Reward
Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of…
2018’s Tech Issues for Effective Digital Customer Engagement
Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what…
EC Outsourcing Contact Centre Create Jobs
EC Outsourcing have announced the creation of 56 jobs at their Boldon contact centre after an…
Ventrica wins Gold at ECCSA Contact Centre Awards
Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at…
Big Celebrations as Winners Announced at the ECCCSAs
BGL, Firstsource and Legal and General were crowned Contact Centre of the Year Large, Medium and…