Genesys eBook: Move your contact centre to the Cloud with Confidence
If you are considering the right deployment model for your contact centre, economic guidelines can help you choose the solution that is best for your company: cloud, on-premises or hybrid.
Just a few years ago, businesses were still unsure of the viability of moving their contact centres and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.
This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact centre, including:
The size of your contact centre, and business requirements such as customer journey management
The location and quantity of contact centres being managed
The need for scalability, speed of deployment and maintenance requirements
To download the free eBook Move your contact centre to the Cloud with Confidence Click Here
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.