Customer management and service provider Ascensos is to open its first contact centre in Turkey as…
Category: Editorial Category
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
Secure Card Payment Using Automatic Speech Recognition
Advances in voice recognition technology have changed the way we can now search the internet, as…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith –…
Contact Centre Recruitment: NRG move to Quorum Park
NRG eyes growth in office move to Quorum Park as part of continued investment Newcastle headquartered…
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here…
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…
Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift…
Reducing Costs and Improving CX in Local Government
Reducing Costs and Improving Customer Experience in Local Government Throughout the webinar we’ll consider how local…
Noble Conversations Analytics Insight Helps Contact Centres CX
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience Noble Systems,…
Webinar: Descoping Contact Centres During COVID-19
Descoping contact centres and remote workers in the era of COVID-19 Join Syntec at 10:30 a.m.…
Webinar: The Voice of Your Brand in the Digital Contact Centre
The Voice of Your Brand in the Digital Contact Centre Thursday June 25th 2020 – 4:00…