National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…
Category: – Company Info
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
Generation Game and Overcoming Millennials Loyalty Challenge
Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
Jabra – Six Ways to Bring the “Golden Rule” to Groups
Jabra – Six Ways to Bring the “Golden Rule” to Groups – In his series of…
Jabra Launches Promotion to Ease Pressure on Public Sector IT
Jabra, Audio and communications technology specialist, has launched a promotion to support Public Sector organisations’ increasing…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Content Guru storms into 2016 at Public Sector Contact Centre Event
Content Guru storms into 2016 at Public Sector Contact Centre Event Content Guru will kick-start its…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
Please Interrupt Me… So We Can All Get More Work Done
Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Jabra: Forget the 8-Hour Day, it’s now Work/Life Integration
Jabra Blog: Forget the 8-Hour Day. Work/Life Integration is Here to Stay according to Holger Reisinger…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the…
Are We Creating Knowledge or Just Turning Out Information?
Jabra: Are We Creating Knowledge… or Just Turning Out Information? Holger Reisinger of Jabra explains the…
Content Guru included as G-Cloud 7 Government Supplier
Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…