European Contact Centre & Customer Service Awards 2019 – You are the best! The ECCCSAs are…
Category: – Company Info
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals – CEOs and…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
Demand Soars for Business Systems Wordwatch
Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…
Puzzel Receives Investment from Marlin Equity
Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre…
European Contact Centre and Customer Service Awards 2019
European Contact Centre and Customer Service Awards 2019 are now open for entries – ECCCSAs open…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…
Puzzel Ramps Up Social Media Capabilities
Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of…
What To Expect When Outsourcing To South Africa
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience”…
IP Integration Bolsters Cloud Portfolio with Genesys
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice…
Why Kaizen and Contact Centres are Perfect Partners
Why Kaizen™ and contact centres are perfect partners – Five ways to eliminate waste and re-energise…
Centralised or De-Centralised WFM in the Contact Centre
Centralised or de-centraliszed WFM in the contact centre: 5 ways to strike the perfect balance New…
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…