UK Customer Experience Decision-Makers Guide

The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.

Available in May exclusively to survey respondents, the report will show customer experience professionals:

– How your competition is going to be spending their CX budgets in 2019 and 2020
– How your CX performance benchmark scores compare to your competitors
– Which technology is having the greatest positive impact on customer experience
– The most useful CX measurements and benchmarks as rated by businesses
– Which channels are most valued by customers, and why
– What customers actually want from AI and how it affects the customer experience.

Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other businesses like your contact centre.

The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.


contactbabel.decision-makers-guide.image.jan.2016Additional Information

The 20-question online survey is entirely confidential and takes an average of 12 minutes to complete.

To take part in the online survey Click Here

The deadline for taking part is Friday May 10th, and survey participants will exclusively be sent the full report weeks before the launch date.

For additional information on ContactBabel visit their Website