Quality of entries higher than ever as UK National Contact Centre Awards nominations close – Nominations…
Category: – Company Info
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful…
Redwood Technologies recognised in Sunday Times Track 200
Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 Bracknell-based privately-owned provider…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company…
Calabrio Named in Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance…
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS…
Fexco and Workforce Management: A Strategic Alliance
Fexco and Workforce Management: A Strategic Alliance for the Financial Services Industry Setting the Right Technology…
Final Day for Contact Centre Awards Nominations
The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology…
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru has announced the appointment of a Sales Director for UK and Ireland, as well…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and…
4net in top 50 Best Performing UK tech companies
4net Technologies was today ranked among the top 50 best performing privately-owned companies in the UK…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience…