Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
Category: – Company Info
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
Sabio congratulates Allianz Direct on its win at ECCCSA
Sabio congratulates Allianz Direct on its win at European Contact Centre and Customer Service Awards Allianz…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
Sabio Group acquires voicebot specialist Fonetic
Sabio Group acquires voicebot specialist Fonetic – The Addition of Madrid-based Fonetic extends Sabio’s AI and…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
Empower your Contact Centre with Smarter approach to WEM
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages…
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…
Content Guru Wins at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner…