Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…
Category: – Company Info
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…
Content Guru Unveils New Partnership with Wavenet
Europe’s leader in cloud contact centre technology, Content Guru, have announced its exciting new partnership with…
Top Three Characteristics of a Connected Enterprise
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
What’s Next for Contact Centres that Moved to Cloud?
What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic…
Bellrock Selects Sabio to Support 100 seat Contact Centre
Bellrock selects Sabio to deliver Genesys CX – Workplace & FM specialist signs 3-year contract with…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…
Are You Ready for Collaboration in the New Normal?
Are You Ready for Collaboration in the New Normal? – Videoconferencing. Reinvented by Jabra. As businesses…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…