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Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
Company Profile: Contexta360
Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
Company Profile: Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your…
Company Profile: Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across…
Company Profile: FourNet
FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
Company Profile: IPI
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact…
Webhelp Appointment New MD Client Solutions
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
Company Profile: Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…
NICE Delivers New Robotic Process Automation
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Company Profile: Omningage
Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and…
How to Turning the Unamazing into the Amazing
Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…