EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first…
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Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…
Domestic & General Plan Flagship Operations Contact Centre
Domestic & General Plan Flagship Operations Contact Centre in Nottingham – Redevelopments on Talbot Street and…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
NatWest Creates 150 New Contact Centre Apprenticeships
NatWest creates 150 new contact centre apprenticeships for young people » In line with National Careers…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Is your contact centre ready to win with the customers of 2021?
Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed…
ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be…
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem…
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…
The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot…
Forbes Names TTEC as One of America’s Best Large Employers
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor…
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
CallCare – How 2020 Has Impacted On Customer Behaviour
Over the last year businesses big and small have had to continually adapt to a ‘new…
SPT Contact Centre Improve Services for Disabled & Elderly
Noble Systems Provides Inbound and IVR Solutions to Help SPT contact centre Improve Independence of Disabled…