UK National Contact Centre Awards Winners Announced

UK National Contact Centre Awards Winners Announced at Awards Ceremony in London

This week the winners of the UK National Contact Centre Awards were announced during a live awards ceremony hosted by the entertaining Vernon Kay in Central London. Amongst the winners, Ryan Rubertazzi was recognised with Gold in Contact Centre Leader of the Year while Stephen Lomas took home Contact Centre Manager of the Year (Large), City of Westminster was recognised with the Best Diversity and Inclusion Culture and John Lewis took Gold for the Best Homeworking Programme (Large).

The audience gave the NHS a standing ovation when NHS Digital was declared winners of the Contact Centre of the Year (Medium) and when Sean Benson was crowned Unsung Hero, Vernon invited him to say a few words, to which he said he was proud and humbled, and thanked his team and his wife for all of the support during what was a challenging time.

Leigh Hopwood, CEO of the CCMA said

“What a night! It was extra special to see over 700 people at the awards evening in London who have all been on the front line, working in the most challenging of circumstances with such tenacity and professionalism.”

“The event honoured the industry and those that work within it. These awards are special because they are all about the people and that rang true throughout the evening. Congratulations to all of the finalists and the winners on Monday and we will look to bring the industry some of their stories.”

Hitachi Capital won the Complaints Manager of the Year, and Best Health and Wellbeing Programme was awarded to Sky. Further Gold awards went to Eurostar for Contact Centre of the Year (Small) and the team from City of Westminster were delighted to win the Best Diversity and Inclusion category.

Finalists have taken to social media to further celebrate their success:

“So proud to have attended the UK National Contact Centre Awards with these phenomenal women who have driven, coordinated and supported our amazing front line teams caring for families during the pandemic”, Kate Davidson of Dignity PLC said about her colleagues.

Jamie Crewe, Operations Manager at Close Brothers Premium Finance said:

“What an evening celebrating everyone’s success across the industry at the CCMA awards last night. No winners this year but so proud of the team! Having three finalists represents just how well everyone in Customer Services at Close Brothers Premium Finance has done too.”

“I am so proud of the Coop Contact Centre Team walking away with 4 wins last night at the UK National Contact Centre Awards! What a brilliant night! Proud to lead our award winning Teams…. Gold for most positive impact to the community, Silver for Contact Centre of the Year, for all our work to support our customers, members and colleagues across the COVID-19 crisis. Congrats Claire Carroll and Sophie Collis on your Leadership Award wins!!!” said Ben Lyons, Senior Ops Leader at Co-op.

Television and radio presenter, Vernon Kay captivated the audience throughout the ceremony in which he raised a glass to all the industry for their resilience and commitment to their roles throughout the past 18 months of the pandemic.

Tim Pickard, CMO of Sabio, Headline Sponsors for the awards, commented:

“We recognise that it is the people that make the contact centre industry. Being able to celebrate their talent, resilience, and success on Monday evening in a live environment was incredibly special.”

” We extend our congratulations to all the winners and look forward to hearing the stories”.




For a full list of winners and photos of the event, please Click Here

The longest established awards for the UK contact centre industry are now in their 26th year and recognise those individuals and teams in the industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard.

All shortlisted nominees go through a comprehensive judging process, including face-to-face interviews.

For additional information information on the awards Click Here

The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

For additional information on the CCMA visit their Website

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