Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Interactive Intelligence to Acquire OrgSpan
Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a…
AmicusHorizon’s contact centre takes calls for Sport Relief
Housing Association AmicusHorizon’s contact centre played a part in raising £51 million for Sport Relief on…
Amey invites their customers to ‘Rant & Rave’
Leading service provider Amey has become the first supply company in the utility sector to employ…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Domestic & General appoint new contact centre manager – Shirley Cuffe
Domestic and General has appointed a new contact centre manager to join its Nottingham team. Shirley…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want…
Please Press 1 to work with SOH to improve phone automated service
Expert in service communications SOH have announced that it is working with consumer champion Nigel Clarke…
Agents are your company’s most important brand ambassadors
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing…
Jabra Launches the New Jabra MOTION Office Bluetooth Headset
Building on the success of previous generations, the new Jabra MOTION™ Office is the ultimate wireless…
Webhelp UK Appoints Gillian Campbell as HR Director
The UK’s leading customer experience solutions provider, Webhelp UK has appointed Gillian Campbell as HR Director.…
The problem with customer service metrics
No matter the sector or business, the word ‘metrics’ always sparks lively debate. This is particularly…
Award for Serco’s quality management programme
Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…
Webhelp UK donates a further £10k for Macmillan
Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start…
Echo Managed Service’s Analytics Programme Helps Outsourcing Clients
Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…
Ovum estimates home-based agents to increase to 160,000 by 2017
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the…
Nev Wilshire – Chief Happiness Officer
On Tuesday I made a special effort to watch BBC3’s docusoap ‘The Call Centre’ as previously…
New Outsource Contract for Webhelp UK in Dearne Valley
Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which…
Salix Homes Deploys Smartvoice Viewpoint
Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution…