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What do you really think of Cloud in the Contact Centre?

cloud.image.image.2014Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really thinks of the ‘Cloud’, for example

  • Do you currently use cloud service in your contact centre?
  • What do you think is the biggest benefit of using cloud services in your contact centre? or
  • Do you think that using cloud technology in your contact centre has an impact on brand image for your customers, for example, to look up-to-date and forward thinking?

Whatever your views on cloud, good or bad or indifferent, we need to know your thoughts and comments as this will form the basis of a soon to be published in-depth article which we will be publishing on this topical subject.

kindle.fire.image.2014As an added incentive, if one is required, the good folk at Aspect will select at random a winner of a Kindle Fire HD but be quick as time is running out!

To participate in the survey simply on the link below

Cloud Survey

Good Luck!

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