IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of pay, benefits and working conditions for contact centre staff throughout the UK.
The report includes:
- Information on 51 named organisations, employing over 23,500 staff in 103 call centres throughout the UK
- Provides pay levels for a range of job titles, broken down by sector and region
- Outlines bonus and commission payments
- Gives details of unsocial hours premiums
- Examines recruitment, retention and staff turnover issues
- Outlines the latest trends in the industry
- Contains a directory of pay and conditions at named organisations
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