Aspect Software have announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Legal & General Partners with Hemsley Fraser
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff…
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work…
Interactive Intelligence Leaders Quadrant of Magic Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…
Meet Generation M – Your Future Employees!
The baby boomers are retiring and the Millennial Generation is about to take over. Here are…
Sabio strengthens PCI compliance
Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI…
Webhelp UK’s Rothesay nominated for top industry award
Webhelp UK’s Rothesay site has been shortlisted for a top industry award at the UK Customer…
Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant…
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Mitel Enhances Customer Service for South Lakeland and Eden District Councils
Mitel® has delivered a contact centre solution to South Lakeland and Eden District Councils in Cumbria,…
GoResponse Rings Up Almost £700 For Macmillan Cancer Support
Kent-based Customer support experts GoResponse held a Summer Fair outside of their offices on Friday, to…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving…
The Booming Contact Centre Industry
On a regular basis I tend to meet up with Ann-Marie Stagg of the CCMA to…
The Offshore Vs. Onshore Contact Centre Debate
Onshore Is Still the Winner with Customers according to CallCare! The offshore contact centre industry has…
LiveOps Announces CTI Integration with Microsoft Dynamics CRM
LiveOps have announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics…
NRG Proud to Host North West Contact Centre Judging Panel
NRG is delighted to support The North West Contact Centre Awards programme for the 5th consecutive…
Voice Group Contact Centre Staff Raise Money for Hallam FM
CashforKids day and launch 12 month partnership After raising the leading total for CashforKids day in…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…