Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Three anounce plans for new contact centre in Waterford
Mobile provider Three (Ireland) and Tech Mahindra have announced that they are to open a contact…
Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide
Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Peterborough City Council chooses Transversal for digital customer service shift
Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution…
Transform Customer Services with Live Chat
Industry leaders are transforming their online customer service and support channels to improve the customer…
Jabra announces big winners at Partner Forum Awards
Selected partners and distributors receive accolades at the exclusive awards dinner at the annual Jabra Partner…
Cancer Research UK Improves Customer Experience with Red Box Recorders
Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That…
Mpathy Plus help whg to beat household names in Customer Experience Audit
Customer Service and Contact Centre Experts Mpathy Plus have recently helped housing provider whg to achieve…
Sabio signs Non-Executive Chairman Lee Shorten
Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
CallNorthWest Awards Ceremony!
CallNorthWest hosted a sparkling ‘New York Nights’ themed Gala Dinner for this year’s North West Contact…
Ultra Commications appoint Justin Hamilton-Martin as CEO
Ultra Communications Ltd have announced the appointment of Justin Hamilton-Martin as Chief Executive Officer. The board…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…
the many ‘wow’ factors of the contact centre industry
In todays competitive marketplace every company strives to have the best product, the best service or…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
Azzurri research shows that mobile workers become more productive workers
71% of businesses believe there are still greater productivity gains to be had from mobile services…