Content Guru storms into 2016 at Public Sector Contact Centre Event Content Guru will kick-start its…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Akixi Appoints New Business Development Manager
Akixi Appoints New Business Development Manager, Mike Rogerson Akixi, the hosted call management and call reporting…
PCI DSS Compliance Checklist for Contact Centres
PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…
Omni-Channel and how those Book Guys are at it again
Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone…
Verint Advances Customer Engagement Optimisation Portfolio
Verint Advances Customer Engagement Optimisation Portfolio with New Release of Telligent Social Community Software Telligent Offers…
Customer Experience Five Trends Set to Revolutionise 2016
Customer Experience Five Trends Set to Revolutionise 2016 Interactive Intelligence predicts how artificial intelligence, IoT, mobile…
Customer Service among Sectors with Strongest Job Growth in Q4 2015
Customer Service among Sectors with Strongest Job Growth in Q4 2015 CV-Library, the UK’s largest independent…
Contact Centre Agent Health – is it on your radar?
Contact Centre Agent Health – is it on your radar? Stephen Pace of SJS Solutions discusses…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…
Webhelp UK Donates £1,000 to Charity for Agent’s Fundraising Activities
Webhelp UK, one of the country’s leading business process outsourcers (BPO), has donated a total of…
Gamification: The Business Case White Paper Download
Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even…
Are BT Jobs the end of Contact Centre Outsource?
BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer…
Vitel Contact Centre goes into Voluntary Liquidation
Vitel, the Glasgow based outsourcer, has gone into voluntary liquidation citing poor revenue streams and unsuccessful…
6 Outsourcing Trends to watch out for in 2016
6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS)…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
Aspect Software appoints John Hough Regional VP Sales
Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe; Aspect adds former…